Cancellation Fees Policy

(Effective 1 July 2022)

Rainbow Hub Psychology has a strict cancellation policy (business hours only). 48 hours notice is required for any appointment  cancellation otherwise 50% of the scheduled fee will be charged to your credit card . A no-show is considered a cancellation and the full fee will be charged. If your cancelled appointment is able to be filled and charged to another client, you will not be billed. Where a cancellation fee is charged, this is considered a genuine pre-estimate of our loss. Cancellation fees incur GST.

Please note that cancellation fees cannot be charged to insurance companies or claimed through Medicare, and you will be personally responsible for any cancellation fees incurred. We cannot guarantee that a replacement appointment will be available at short notice.

NB. Fees may be periodically increased and applied to this cancellation policy.

CANCELLATION FEES

*  A minimum of 48 hours notice is required for cancelling a session with a psychologist at Rainbow Hub Psychology. 50% of the full consultation fee will be charged for cancellations within 48 hours and the full consultation fee of $240.00 will be applied to any cancellation occuring within a 24 hour period.

We thank you for your understanding and cooperation.